RK Computers The Complete IT Service Provider
offers customized business data processing services that match
international standards in terms of precision and timely
execution. The organization has experience in processing large
volumes of data required by major corporate and government
organizations. Our various BPO / IT enabled services includes
the following :
¤ BPO Services
¤ IT Enabled Services
¤
Transcription Services
¤ Content Development
¤ Data
Conversion
¤ Data Entry
¤ Data Processing
¤
Knowledge Management Services
¤ Inventory and logistics
information Services
¤ Accounting and Reconciliation
Services
¤ Electronic Publishing
¤ Quality Audits
¤ Benefits Administration
¤ Payroll Processing
¤
Data Transcription Services
¤ CRM services
Customer
Support Services
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Services Offering Customer Support Services
Our customer service offerings create a
virtual customer service center to manage customer concerns
and queries through multiple channels including voice, e-mail
and chat on a 24/7 and 365 days basis.
Service Example: Customers calling to
check on their order status, customers calling to check for
information on products and services, customers calling to
verify their account status, customers calling to check their
reservation status etc.
Technical Support Services
Our technical support offerings include
round-the-clock technical support and problem resolution for
OEM customers and computer hardware, software, peripherals and
Internet infrastructure manufacturing companies. These include
installation and product support, up & running support,
troubleshooting and Usage support.
Service Example: Customers calling to
resolve a problem with their home PC, customers calling to
understand how to dial up to their ISP, customers calling with
a problem with their software or hardware.
Telemarketing Services
Our telesales and telemarketing outsourcing
services target interaction with potential customers for
'prospecting' like either for generating interest in products
and services, or to up-sell / promte and cross sell to an
existing customer base or to complete the sales process
online.
Service Example: Outbound calling to
sell wireless services for a telecom provider, outbound
calling to retail households to sell leisure holidays,
outbound calling to existing customers to sell a new rate card
for a mobile service provider or outbound calling to sell
credit or debit cards etc.
Employee IT Help-desk Services
Our employee IT help-desk services provide
technical problem resolution and support for corporate
employees.
Service Example: of this service
include level 1 and 2 multi-channel support across a wide
range of shrink wrapped and LOB applications, system problem
resolutions related to desktop, notebooks, OS, connectivity
etc., office productivity tools support including browsers and
mail, new service requests, IT operational issues, product
usage queries, routing specific requests to designated
contacts and remote diagnostics etc.
Insurance Processing
Our insurance processing services provide
specialized solutions to the insurance sector and support
critical business processes applicable to the industry right
from new business acquisition to policy maintenance to claims
processing.
Service Example:
New Business /
Promotion:
Inbound/outbound sales, Initial Setup, Case
Management, Underwriting, Risk assessment, Policy issuance
etc.
Policy Maintenance / Management:
Record
Changes like Name, Beneficiary, Nominee, Address; Collateral
verification, Surrender Audits Accounts Receivable,
Accounting, Claim Overpayment, Customer care service via
voice/email etc.
Data Entry Services / Data Processing Services
Service Example:
# Data entry from Paper/Books
with highest accuracy and fast turn around time (TAT)
#
Data entry from Image file in any format
# Business
Transaction Data entry like sales / purchase / payroll.
#
Data entry of E-Books / Electronic Books
# Data Entry :
Yellow Pages / White Pages Keying
# Data Entry and
compilation from Web site
# Data Capture / Collection
#
Business Card Data Entry into any Format
# Data Entry from
hardcopy/Printed Material into text or required format
#
Data Entry into Software Program and application
# Receipt
and Bill Data Entry
# Catalog Data Entry.
# Data Entry
for Mailing List/Mailing Label.
# Manuscripting typing in
to word
# Taped Transcription in to word.
# Copy,
Paste, Editing, Sorting, Indexing Data into required format
etc.
Data Conversion Services
Service Example:
# Conversion of data across
various databases on different platforms
# Data Conversion
via Input / Output for various media.
# Data Conversion
for databases, word processors, spreadsheets, and many other
standard and custom-made software packages as per requirement.
# Conversion from Page maker to PDF format.
#
Conversion from Ms-Word to HTML format
# Conversion from
Text to Word Perfect.
# Conversion from Text to Word to
HTML and Acrobat
# Convert Raw Data into required MS
Office formats.
# Text to PDF and PDF to Word / Text / Doc
# Data Compilation in PDF from Several Sources.
#
E-Book Conversion etc.
Scanning, OCR with Editing & Indexing Services
Service Example:
# High speed Image-Scanning and
Data capture services
# High speed large volume scanning
# OCR Data From Scanned page / image
# Scan & OCR
paper Book in to CD.
# ADOBE PDF Conversion Services.
# Conversion from paper or e-file to various formats
Book Keeping and Accounting Services
Service Example:
# General Ledger
# Accounts
Receivables and Accounts Payable
# Financial Statements
# Bank Reconciliation
# Assets / Equipment Ledgers
etc.
Form Processing Services:
Service
Example:
# Insurance claim form
# Medical Form /
Medical billing
# Online Form Processing
# Payrol
Processing etc.
Internet / Online / Web
Research
Service Example:
# Internet Search, Product
Research, Market Research, Survey, Analysis.
## Web and Mailing list research etc.
